Shipping policy

Shipping Policy

Last updated: 2 October 2026

This Shipping Policy explains the processing, shipping and delivery conditions that apply to orders placed with Varielio.

1. Contact Information

Varielio
Responsible Person: Niamh Bailey

E-mail: contact@varielio.shop
Telephone: +44 7700 135707
Address: 2 The Lks, Northampton, NN4 7YD, United Kingdom

2. Delivery Areas

We deliver to destinations that are available for selection during checkout.

If your address or country cannot be selected at checkout, this means that we are currently unable to deliver to that destination.

We may change the areas we serve depending on the services available through our couriers and logistics partners.

3. Order Processing

Orders are generally prepared and dispatched within 1–2 business days after payment confirmation.

Business days are generally Monday to Friday, excluding UK public and bank holidays.

Orders placed during a weekend or public holiday will normally begin processing on the next business day.

Processing times may occasionally be extended due to:

high order volumes;
payment verification;
incomplete delivery information;
temporary product unavailability;
public holidays or circumstances reasonably outside our control.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

4. Delivery Times

After the 1–2 business day processing period, tracked delivery is generally estimated to take 2–5 business days.

Delivery times are estimates based on information available at the time of the order and may vary depending on:

destination;
courier;
weather conditions;
public and bank holidays;
periods of high shipping volume;
customs procedures for international shipments;
events reasonably outside our control.

Where a specific delivery date or period is agreed or required by applicable law, the relevant information provided when the order is placed will apply.

5. Shipping Costs

Shipping is free for all orders over £30.

For orders of £30 or less, any applicable shipping charges will be displayed during checkout before you confirm payment.

Unless otherwise stated at checkout, the free-shipping threshold is calculated after applicable discounts have been applied and before any additional charges are added.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you will generally receive a shipping confirmation e-mail containing a tracking number or a link that allows you to follow the shipment.

Tracking information may take a short period to become available in the courier's system after dispatch.

If your tracking information does not update after a reasonable period, please contact us at contact@varielio.shop and provide your order number.

7. Accuracy of the Delivery Address

Before confirming your order, please make sure that your name, delivery address, postcode, city or town, telephone number and any additional delivery information are complete and accurate.

Varielio cannot guarantee that an address can be changed after order processing has begun or after the order has been dispatched.

If you notice an error, please contact us as soon as possible at contact@varielio.shop.

If a parcel cannot be delivered because of an incorrect, incomplete or inaccessible address supplied by the customer, additional delivery costs may apply where permitted by law and where the customer is responsible for the issue.

8. Changing or Cancelling an Order

If you would like to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once the order has already been processed or dispatched.

If your order has already been dispatched, you may need to wait for delivery and follow the applicable procedure described in our Return & Refund Policy.

This does not affect any statutory cancellation rights available to you under applicable UK consumer law.

9. Orders Containing Multiple Products

An order containing multiple products may be delivered in more than one parcel.

In this situation, you may receive multiple shipping confirmations or tracking numbers. Receiving the first parcel does not necessarily mean that the entire order has been delivered.

You will not be charged additional shipping fees where Varielio decides to split an order into multiple shipments.

10. Delivery Delays

If your order is not delivered within the estimated delivery period, please first check the available tracking information.

You can then contact our customer service team and provide:

your full name;
your order number;
your delivery address;
your tracking number, if available.

We will investigate the situation with the relevant courier and provide information about any appropriate next steps.

Your statutory consumer rights remain available where an applicable delivery deadline is not met.

If delivery by a particular date was essential and this was communicated and agreed before the purchase, any applicable rights under UK consumer law remain unaffected.

11. Lost Parcels

If tracking information has not updated for an unusually long period or your parcel appears to have been lost, please contact us so that we can investigate the situation with the courier.

If a parcel is confirmed as lost before it has been delivered to you, we will provide an appropriate solution in accordance with applicable law, which may include arranging a replacement shipment or issuing a refund.

Where delivery has been arranged by Varielio, consumers will not be required to bear the risk of loss before responsibility for the goods has legally passed to them.

12. Parcel Marked as Delivered but Not Received

If tracking information shows that your parcel has been delivered but you have not received it:

check the delivery address shown on your order confirmation;
ask members of your household or neighbours whether they accepted the parcel;
check any safe places around the delivery address;
check the courier's tracking information for photographs, delivery notes or other available details;
contact the courier using the tracking number where appropriate;
contact Varielio if the parcel remains missing.

We will investigate the situation with the courier. Depending on the outcome and your applicable statutory rights, an appropriate solution may include replacement delivery or a refund.

13. Damaged Parcels

When your order arrives, please inspect the external condition of the parcel and product where reasonably possible.

If the parcel or product appears damaged:

report visible damage to the courier where appropriate;
keep the packaging and products you received;
take clear photographs of the parcel, shipping label and affected product;
contact us promptly at contact@varielio.shop.

Your message should include your order number, a description of the problem and any available photographs.

Reporting damage to the courier does not replace your right to contact Varielio. Your applicable statutory consumer rights remain unaffected.

14. Incorrect Product or Missing Item

If your order contains an incorrect product or an item is missing, please contact us as soon as possible.

Please provide:

your order number;
a description of the affected item;
photographs of the parcel and products received;
a photograph of the shipping label, where possible.

After reviewing the information, we will arrange an appropriate solution, such as sending the correct or missing item or issuing a refund where appropriate.

15. Delivery Attempts and Uncollected Parcels

The courier may make one or more delivery attempts or leave the parcel at an authorised collection point, depending on the delivery service used.

Customers should monitor their tracking information and collect parcels within any collection period specified by the courier.

If a parcel is returned to us because of repeated unsuccessful delivery attempts, an unjustified refusal or failure to collect it, please contact us to determine whether redelivery can be arranged.

Where permitted by applicable law, additional redelivery charges may apply where the failure to deliver was caused by circumstances for which the customer is responsible.

16. Refusing a Parcel

Simply refusing delivery of a parcel does not necessarily constitute a valid cancellation or return request.

If you wish to cancel your purchase after dispatch, please contact us and follow the procedure described in our Return & Refund Policy.

This does not restrict any rights you may have in relation to goods that arrive damaged, incorrect or otherwise fail to meet applicable statutory requirements.

17. Customs Duties and Import Taxes

For international orders, customs authorities in the destination country may impose customs duties, import taxes or other administrative charges.

Where such charges are not included in the price or charges displayed during checkout, they may be payable by the recipient, subject to applicable law. The amount and treatment of these charges depend on the destination and local regulations.

Information concerning additional charges will be provided before the order is placed where required by applicable law.

18. Transfer of Risk

For consumer orders, responsibility for the goods generally remains with us until the goods come into your physical possession or the physical possession of a person identified by you to receive them.

Different rules may apply where you independently arrange delivery through a carrier that was not offered by Varielio, subject to applicable UK consumer law.

19. Returns and Refunds

Return requests are subject to our Return & Refund Policy.

Varielio allows customers to request a return within 60 days after receiving their order, subject to the applicable eligibility requirements in our Return & Refund Policy.

Before returning a product, please contact contact@varielio.shop to obtain the appropriate return instructions.

Our voluntary 60-day return policy does not limit your statutory consumer rights.

20. Events Outside Our Control

Varielio will not be responsible for delays caused by events reasonably outside our control to the extent permitted by applicable law.

If such circumstances cause a significant or prolonged disruption to an order, we will inform the customer where reasonably possible and provide any remedy required under applicable law.