Refund policy

Return & Refund Policy

At Varielio, customer satisfaction is important to us. This policy explains the conditions that apply to returns, exchanges, and refunds.

1. 60-Day Return Period

You may request to return a product within 60 days from the date you receive your order.

To be eligible for a return, the product must:

be unused and in its original condition;
not show damage caused after delivery;
be returned with any original accessories, manuals, and packaging;
be accompanied by proof of purchase or the relevant order number.

Varielio reserves the right to refuse a return under our voluntary 60-day return policy if the product does not meet these conditions. This does not affect your statutory rights.

2. Statutory Right to Cancel

For eligible online purchases, customers in the United Kingdom generally have a statutory right to cancel their order within 14 days after receiving the goods, subject to the applicable exceptions under UK consumer law.

After informing us of your decision to cancel, the goods must generally be returned within a further 14 days.

Our voluntary 60-day return policy is offered in addition to your statutory rights and does not replace or restrict those rights.

3. Requesting a Return

Before returning a product, please contact our customer service team at contact@varielio.shop.

Your request should include:

your full name;
your order number;
the name of the product concerned;
the reason for the return;
clear photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return address and instructions. Please do not send products back before receiving return instructions from us, as this may delay the processing of your return.

4. Return Shipping Costs

Unless otherwise stated by our customer service team, return shipping costs for a change-of-mind return made under our voluntary 60-day return policy are the responsibility of the customer.

If the product you received is damaged, defective, not as described, or different from the product ordered, Varielio will handle the return in accordance with your applicable statutory rights and, where appropriate, cover reasonable return costs.

We recommend using a tracked shipping service and retaining proof of postage. Please make sure that you use the return address supplied by our customer service team.

5. Damaged, Defective or Incorrect Products

Please inspect your order when you receive it. If the product is damaged, defective, not as described, or different from what you ordered, please contact us as soon as possible.

After reviewing your request, depending on the circumstances and your applicable statutory rights, we may provide:

a replacement;
a refund;
or another appropriate solution agreed with you.

Please do not return the product until you have received instructions from our customer service team.

6. Products Excluded from Change-of-Mind Returns

Certain products may be excluded from cancellation or change-of-mind returns where permitted by applicable UK law. These may include:

personalised or made-to-order products;
goods that are liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
certain other products for which a statutory cancellation exception applies.

Products returned under our voluntary 60-day policy must also satisfy the eligibility requirements described in this policy.

Please contact us if you are unsure whether your product is eligible for return.

7. Return Inspection

Once we receive your return, we will inspect the product and notify you by e-mail regarding the status of your return.

Where permitted by applicable law, a deduction may be made from the refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functioning.

8. Refunds

When a refund is approved, it will generally be issued using the same payment method used for the original order unless otherwise agreed.

For a valid exercise of the statutory right to cancel, refunds will be processed within the time limits required by applicable UK consumer law. Where permitted, we may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

After we issue the refund, the time required for it to appear in your account may depend on your bank, card issuer, or payment provider.

9. Original Delivery Charges

Where you validly exercise your statutory right to cancel an eligible online purchase, the standard delivery charge paid for the order will be refunded where required by UK consumer law.

If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery cost is not required to be refunded.

For returns made solely under our voluntary 60-day return policy after the statutory cancellation period has expired, original delivery charges are not normally refundable unless the goods are faulty, incorrect, not as described, or a refund is otherwise required by law.

10. Exchanges

To request an exchange, please contact our customer service team. Exchanges are subject to product availability.

If a direct exchange is not available, we may ask you to return the original product in accordance with this policy and place a new order separately.

11. Cancelling or Changing an Order

If you would like to cancel or change an order before it has been dispatched, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has already been processed or dispatched.

This section does not affect any statutory cancellation rights you may have after receiving an eligible online order.

12. Tracked Shipping

Orders are generally processed within 1–2 business days. After dispatch, tracked delivery is generally estimated to take 2–5 business days.

These delivery times are estimates and may vary depending on the destination, courier, public holidays, weather conditions, customs where applicable, or periods of high order volume.

Shipping is free for all orders over £30.

13. Parcel Not Received or Marked as Delivered

If tracking shows that your parcel has been delivered but you have not received it, we recommend first checking with members of your household, neighbours, any safe place around the property, and the delivery carrier.

If you are still unable to locate the parcel, please contact our customer service team so that we can investigate the situation. Please provide your order number and any available tracking information.